Terms of Service
Version of 23 September 2026.
These terms govern your use of Thalassa, operated by Thalassa Consulting Kft., Dózsa György út 37, 1188 Budapest, Hungary (company registration number 13 09 200621), represented by Patrik Talasi, Founder and CEO (“we”, “us”).
1. What Thalassa is — and what it is not
Thalassa is a software tool. It listens to a conversation you are part of, transcribes it, and generates suggested answers using automated language models.
Thalassa does not provide legal, tax, financial, medical or any other professional advice. Its output is machine generated. It may be incomplete, outdated or factually wrong, and it may appear confident while being wrong. It is a drafting aid and nothing more. You remain solely responsible for every decision you take and every statement you make in your own conversations.
Where an answer cites an official source, the citation identifies where the material was retrieved from. It is not the authoritative record of a legal provision; the official gazette of the relevant jurisdiction always is. Verify anything you intend to rely on.
Premium includes source-grounded meeting and research support from verified legal and regulatory sources, within the jurisdiction scope shown in the capability matrix. Which jurisdictions supply primary text and which are connected for lookup only is set out there and changes as sources are connected — the matrix governs, not this sentence. Every answer drawn from these sources names the act, the article, the level and the version date; which corpora are covered today and which follow is set out in the same place. These sources do not provide legal, tax or financial advice.
2. Your responsibility for recording and consent
Thalassa processes audio from conversations you take part in. Whether you may record or transcribe a conversation, and whom you must inform or ask beforehand, depends on the law where you and the other participants are. Those rules differ substantially between countries and some impose criminal liability.
Obtaining any required consent is your responsibility alone. We have no knowledge of, and no control over, whom you speak to or on what legal basis. You agree to indemnify us against claims by third parties arising from your use of the service without a required legal basis or consent.
3. Account, subscription and payment
Some functions require a paid subscription or session credit. Prices are shown before purchase. Minutes and credits are consumed as described on the pricing page; live translation is a separate, optional service and is not part of any plan: it is billed per session minute from a prepaid balance at the rate shown on the pricing page, and it does not consume meeting minutes. Accounts created before 14 August 2026 may still be on the earlier model, in which translation consumes meeting minutes at an increased rate; the application states which model applies before you switch it on.
Value added tax. The prices of the Standard, Professional and Premium plans are net prices; the applicable value added tax is added and shown during checkout. For a supply within the European Union to a business customer holding a valid VAT identification number, the reverse-charge procedure applies. The prices of the student plans, meeting credits and the student ticket are final prices and already include value added tax. Which price belongs to which group is stated at every price on the pricing page.
Who you buy from. Payment is processed through Stripe Managed Payments, under which Stripe is the merchant of record: the contract of sale for the paid service is concluded with Stripe, not with Thalassa Consulting Kft. The seller shown on your receipt and card statement is Link, and the transaction is acquired by Stripe Payments Company or, for customers in Europe, by Stripe Technology Europe, Limited (Ireland). Stripe issues the invoice, accounts for VAT, and handles payment- and subscription-related support, including refunds it may grant under its own policy. Thalassa Consulting Kft. remains responsible for the service itself and for everything described in these terms.
You can view your orders, cancel or change a subscription and update your payment method at link.com as well as in the application.
4. Right of withdrawal (consumers)
If you are a consumer, you have a statutory right to withdraw within 14 days. Because the service is digital content supplied immediately, this right lapses once performance has begun with your express prior consent and your acknowledgement that you thereby lose the right of withdrawal. Details and the withdrawal form are on our withdrawal page.
Translation credit. The same applies to purchases of translation credit: the right lasts 14 days and lapses as soon as you begin consuming the credit, provided you expressly consented and acknowledged that you thereby lose the right of withdrawal. As long as nothing has been consumed, you may withdraw within the period without giving reasons and are refunded the purchase price.
5. Availability
We aim for high availability but do not warrant uninterrupted or error-free operation. The service depends on third-party providers (speech recognition, language models, official source portals) whose outages we cannot prevent. Maintenance windows and interruptions may occur.
6. Limitation of liability
This section limits our liability as far as the law permits — and no further. Some exclusions are prohibited by mandatory law and we do not attempt them, because a clause a court strikes out protects nobody.
6.1 Never excluded. Our liability is not limited or excluded for damage caused intentionally, for damage to human life, physical integrity or health (Section 6:152 of the Hungarian Civil Code), or where mandatory law otherwise prohibits limitation. Nor does anything here restrict a consumer's statutory rights.
6.2 Excluded. Subject to 6.1, we are not liable for indirect or consequential loss, loss of profit, loss of business, loss of contracts or opportunity, reputational harm, or loss or corruption of data. In particular, we are not liable for any decision you take, agreement you enter into, statement you make, or professional advice you give, in reliance on output generated by the service.
6.3 Cap. Subject to 6.1, our total aggregate liability arising out of or in connection with the contract is limited to the fees you actually paid us in the twelve months preceding the event giving rise to the claim, and in any case to a maximum of EUR 1,000.
6.4 Business customers. If you use the service in the course of a trade or profession, our liability for slight negligence is excluded entirely, subject to 6.1.
7. Fair use and allowances
Each plan includes a monthly meeting-minute allowance, shown on the pricing page. Minutes are consumed while a meeting is running, and for generating preparations and follow-ups; clause 7b governs those. Unused allowance does not carry over unless the plan says so. If a meeting runs past the remaining allowance, it is not cut off; the excess counts against your next allowance or credit purchase. That sentence does not apply to live translation, which clause 7a governs in full. Single-meeting tickets add 60 minutes per credit to your balance: a 30-minute meeting plus 30 minutes' grace if it runs over. Only active meeting time is consumed, minute by minute, and a credit can be used throughout its stated validity.
| Package | Meeting-hours / month | Knowledge base | Conversation categories |
|---|---|---|---|
| Standard | 30 | 300 pages | All 4 |
| Professional | 75 | 1,000 pages | All 4 |
| Premium | 130 | 5,000 pages | All 4 (sales, advisory, interview, exam), incl. verified legal and regulatory sources (clause 1a) |
| Single-meeting ticket | 1 meeting: 30 min, plus 30 min grace | 500 pages | All 4 |
A fair-use limit applies to protect the service for everyone. If consumption is far above what the plan is designed for, we will contact you before taking any action.
7a. Live translation and translation credit
A separate service, a separate balance. Live translation is optional and is part of no plan. It is paid for exclusively from translation credit bought in advance, at the per-session-minute rate shown on the pricing page. The rate is the same for every package; a larger package is the same service in a larger quantity, not a volume discount.
What a session minute is. A session minute is one minute of actual meeting time with translation switched on, one to one. What counts is active meeting time, not the clock: pauses in which the application processes nothing are not counted. Translation does not consume the meeting minutes included in your plan — the two run side by side.
Every minute begun is charged. Switching translation on charges the first minute in full, and every further minute begun is charged in full. A meeting of 47 minutes and 30 seconds with translation switched on therefore costs 48 session minutes, not 47.
Credit bought before 22 September 2026. For credit purchased before that date the earlier rule continues to apply: only full minutes are charged, and a part-minute is not rounded up but carries forward until it is complete. Which of the two rules applies is decided once per meeting, when translation is first switched on, from the credit that pays for it — it does not change during a meeting. Where you hold credit from both periods, the balance expiring first is used first.
When the balance runs out. Translation switches itself off and the meeting continues without it. Translated minutes for which no credit remained create no payment obligation and are not charged later. At a balance of zero, translation cannot be switched on.
Validity. Purchased translation minutes are valid for 365 days from purchase and expire afterwards without replacement. Where several top-ups exist, the one expiring first is always used first. Credit is granted once payment is confirmed.
No refund. Unused or expired translation credit is not refunded in money, not paid out and not transferred to another account. Your statutory right of withdrawal as a consumer under clause 4 is unaffected.
Accounts created before 14 August 2026. These may still be on the earlier model, in which translation consumes no separate balance but uses up meeting minutes faster. The application states which model applies to your account before you switch translation on.
7b. Preparation and follow-up
A briefing (preparation), a debriefing (follow-up) and the scenario workshop are services in their own right, not meetings: they do not count as a meeting, they consume no meeting allowance, and no meeting time limit applies to them. Their generation time is, however, deducted from the same time allowance as meeting time: one minute of generation time equals one meeting minute. Rehearsal conversations are meetings and are not covered by this clause.
What is charged. What is charged is solely the generation time: the time during which the system is actually producing a result. It starts when generation begins and ends once the result is there.
Cancellation and failure. If you cancel a generation, it is charged up to the last piece of text delivered — not up to the end of the connection. If a generation fails without any result having been delivered, it is not charged.
Retries. If it takes longer to reach the first piece of text than a single generation run is allowed to take, at most the duration of one run is charged. Waiting times and retries after a fault on our side or at the model provider are not at your expense. The delivery time itself — from the first to the last piece of text — is charged in full; that is generation.
What does not count. Time you spend reading, editing or leaving a result open does not count. Neither do waiting periods in which the system is not processing anything, nor uploading and indexing documents; the knowledge base has its own separate page allowance.
How it is rounded. Generation times are recorded to the second and added up continuously on your account. Only whole minutes are deducted; whatever part-minute is left over does not expire but carries on counting at the next generation. The application shows your current leftover seconds in your account. They belong to the account and not to a plan: they survive a plan change. They end without replacement when the account is closed; they are not a credit balance and are not refunded.
If your balance runs out. A generation that has begun is carried through to the end, and the application tells you that the allowance is empty. We do not invoice the generation time that went beyond it afterwards.
Trial access. The time allowance of the trial applies to meetings; a preparation does not consume it and does not use up the one free meeting. In trial access the number of preparations is limited; the application states it.
When a preparation becomes a meeting. A preparation is limited to a customary scope. If it produces more results than the number stated in the application, or runs longer than the time stated there, we treat it as a meeting from that point on and charge it as one — including a meeting allowance. Generation time already charged is not charged twice; charging as a meeting starts at the moment of the change.
8. Abuse and prohibited use
You will not use the service unlawfully, and you will not:
- attempt to circumvent technical limits, metering or the screen-capture exclusion;
- engage in account sharing — an account is for one named person; additional seats are available;
- resell, sublicense or provide the service to third parties without a written agreement;
- use it in any setting where recording or transcription is prohibited, or to record anyone without a lawful basis;
- use it to deceive a counterparty about who or what they are dealing with, where that is unlawful.
We may suspend or terminate accounts that breach this section. For serious breaches we may act without prior notice.
9. Term and termination
Subscriptions run for the period selected and renew unless cancelled before the end of the current period. You can cancel at any time in your account. We may terminate for good cause, in particular for serious or repeated breach of these terms.
10. Governing law and dispute resolution
10.1 Governing law. These terms are governed by Hungarian law, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice does not deprive you of the protection of mandatory provisions of the law of your habitual residence (Article 6, Rome I Regulation).
10.2 Business customers — arbitration. If you are not a consumer, any dispute arising out of or in connection with these terms shall be finally settled by the Commercial Arbitration Court attached to the Hungarian Chamber of Commerce and Industry (Kereskedelmi Választottbíróság (Magyar Kereskedelmi és Iparkamara mellett)) in accordance with its rules. Seat of arbitration: Budapest, Hungary. Language: Hungarian or English. The place of jurisdiction for any matter not subject to arbitration is Budapest, Hungary.
10.3 Consumers. We do not impose arbitration on consumers, and we do not restrict where a consumer may sue: under Articles 17 to 19 of Regulation (EU) No 1215/2012 you may always bring proceedings in the courts of your own country of residence. Before going to court you may contact the Budapest Conciliation Board (Budapesti Békéltető Testület), Krisztina krt. 99, 1016 Budapest, Hungary, https://bekeltet.bkik.hu. We are willing to take part in conciliation proceedings before that board.
11. Changes to these terms
We may amend these terms. We will notify you of material changes at least 30 days in advance by e-mail. If you do not accept a change, you may terminate before it takes effect.
12. Severability
If any provision is or becomes invalid, the remaining provisions stay in force. The invalid provision is replaced by the statutory rule that comes closest to its economic purpose.